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A unique combination of capabilities creates a truly powerful solution for digital commerce

How it works?

The Flex AcceptIQ Platform

We leverage decades of real time underwriting and analytics experience to evaluate payments and broader customer information to identify good customers who have been incorrectly declined.

Frictionless Decline Resolutions

Our Customer Promise

We are committed to helping customers get the product they want, using the card they chose, with the limits they already have, and at no additional cost to them.

The combination of our Customer Promise and our unique AcceptIQ platform, allows Flex to transform payment declines into successful transactions with zero friction for customers and zero risk for merchants.

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Solution highlights:

We take care of all payment declines, not just fraud

There are many companies that offer services to assess potentially fraudulent transactions, but fraud represents just a small percentage of all declines. Flex covers 100% of decline codes including ‘funds not available’ and ‘do not honor’. Additionally, we have solutions for both Customer and Merchant Initiated Transactions.

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We operate in frictionless real-time

We have a unique ability to truly manage a decline payment in a frictionless manner. No re-keying of the payment details, no registration, and no poor customer experience. Most of the time, customers do not need to do anything.

We take full liability for the transactions we approve

We do not provide a “risk score” or a recommendation. We settle the transactions that we accept to merchants via our service and then manage the customer’s repayment separately. And if we do not get paid by the customer, we bear the full loss.

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We operate a highly scalable cloud native platform

The AcceptIQ platform leverages a blend of AI models, seasoned business rules engines and fraud screens to generate decision outcomes. The platform can be integrated at the merchant or PSP level with real time communication flow and transactions are managed via the payment orchestration layer determining how, when, and where to best re-authorize payments.

Transaction Flow

1

Step one:

Initial Payment Attempt

The Customer provides payment details at checkout using your existing checkout page.

If the payment is successful, Flex remains invisible.
If the payment is declined, rather than showing an error message, the transaction is sent to Flex in real time.

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Step two:

Real Time, Embedded Decline Resolution

Flex assesses the transaction and determines eligibility within a couple of seconds.

In most cases Flex's approvals are invisible to the customer as they do not require any customer interaction. Customers whose transactions are rescued by Flex, receive the product or service as if their payment transaction was successful.

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Step three:

Post Payment

The order is completed and the customer receives confirmation.

The customer’s payment method is charged at a later date using a dynamic descriptor, ensuring that the merchant’s name is displayed on the customer’s statement.

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Leveraging the Flex 

AcceptIQ Platform, merchants can increase sales by up to 15%

On average, payment declines represent a 5-30% loss in sales. For digital commerce, over 80% of declined payments can lead to losing the customer altogether so the lifetime revenue impacts really add up.

Revenue Impact

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Platform, Tech Stack

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Flex integrates at the Shopping Cart or PSP level with Real Time Communication functionality

Transaction Tech Stack

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The AcceptIQ Platform leverages bespoke AI Models matched with Business Rules Engines and Fraud Screens to generate Insights or Decisions

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The Payment Orchestration layer manages messaging and the re-auth logic (when, how, and where to re-authorize)

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